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The staff at Aēstec do their utmost to provide you with good care and assistance. However, it may happen that you are not completely satisfied with a treatment afterwards.
We attach great importance to your comments or complaint. First of all because it is important to us that you are completely satisfied. In addition, it gives us the opportunity to improve our care.
Where can you go with your complaint or comment?
Submit a complaint or comment to your care provider
Whenyou are not completely satisfied with a treatment, it is advisable not to keep walking around with it. Many complaints are based on miscommunication or different expectations. We appreciate it in such a situation, that you contact the person who treated you, so that he or she has the opportunity to resolve your dissatisfaction. Experience has shown that a large proportion of complaints can be remedied in this way.
Submitting a complaint or comment to the complaints officer
Ifyou and your health care provider cannot work things out, you have the option of submitting your complaint to the complaints officer. A complaints officer is an independent professional and mediator at no cost to you, who can work with you and your healthcare provider to find a solution. After submitting the complaint, we strive to reach a resolution within 6 weeks. To get in touch with the complaints officer, please email DOkh . Foundation Complaints and Disputes Department
Robijnstraat 6
1812 RB ALKMAAR
Tel: 072-520 83 25
Website: www.dokh.
or complete the online complaint form : klachtenengeschillen@dokh.nl
If you are unable to resolve the matter with the complaints officer and your care provider, you may contact the disputes committee. The Disputes Committee is an independent organisation which gives a ruling on the merits of a complaint. In certain cases, the Disputes Committee may award damages. Naturally, we hope that you are satisfied with the care we provide. We therefore consider it important to talk to you about your experiences. If you contact the complaints officer to resolve your complaint, you also have the right to submit a dispute. After submitting a dispute, the Disputes Committee has six months in which to reach a decision. The Disputes Committee will also request access to your medical file.
